Retail Customer Service & Sales Advisor
| Job Title | Retail Customer Service & Sales Advisor |
|---|---|
| Location | Wolverhampton |
| Shift Pattern | Monday - Friday |
| 08:30 - 17:00 |
Main Purpose
This role will report to the Retail Contact Centre Manager and be based in the Wolverhampton Contact Centre, in a busy evolving environment.
The role will involve supporting PJH’s retail market position by proactively ensuring we maintain FIRST Choice Customer Experience from order processing through to delivery and aftercare.
Key Responsibilities
· Build and maintain relationships with all customers by providing an efficient service.
· Answer incoming calls to a consistent excellent standard, in a timely manner, adhering to robust call quality behaviours.
· Process orders received through various communication touch points, with a strong emphasis on ensuring each order is delivered accurately, on time, first time and in full.
· Process customer returns requests in line with company policy.
· Assist customers in dealing with invoice and account queries.
· Provide fast and efficient end to end customer support in the event of post-delivery enquiries by organising replacements, spare parts and liaising with manufacturers.
· Understand and share customer feedback to improve PJH product and services.
· Work together (Together We’re Better) to achieve and exceed team and personal key performance indicators.
· Maintain accurate and detailed notes in relation to all customer interactions.
· Always conduct yourself in a positive and constructive manner in line with the company’s core values and behaviours.
· Encourage customer interaction through our PJH Partners Portal.
· Perform any other duties as reasonably expected.
Skills & Experience
- Ambitious and enthusiastic
- Motivated and passionate about delivering exceptional customer experience
- Good interpersonal skills with the ability to effectively engage with colleagues and customers